FAQ
What is Mystilink?
Mystilink is a boutique metaphysical studio specializing in Eastern divination and premium crystal bracelets. We combine Bazi (Four Pillars), Ziwei, Chinese zodiac, and Five Elements theory to deliver deeply personalized life-guidance readings and exquisitely crafted crystal accessories.
What services does Mystilink offer?
- Personalized Divination Consultations
- In-depth readings based on your birth data—Bazi, Ziwei Dou Shu, zodiac sign, and Five Elements balance.
- Custom Crystal Bracelet Design
- Bespoke bracelet formulas tailored to your energetic profile and life goals.
- Ready-to-Wear Collection
- Curated selection of high-grade natural crystals and gemstones, ready for immediate purchase and shipment.
How do I choose the right crystal bracelet?
We start with a brief questionnaire or one-on-one consultation to assess your elemental balance, personal themes, and energy needs. Then we recommend crystal types, bead sizes, and bracelet styles that both complement your aesthetic and support your well-being.
What methodologies underpin your readings?
- Bazi (Four Pillars) analyzes the heavenly stems and earthly branches of your birth year, month, day, and hour to reveal character traits and life potential.
- Ziwei Dou Shu maps your life chart’s twelve palaces to uncover insights into career, wealth, relationships, and more.
- Zodiac & Five Elements integrate your animal sign with wood, fire, earth, metal, and water dynamics to guide annual forecasts and balancing practices.
How does the custom-bracelet process work?
- Initial Intake
Complete our online form or book a consultation with your birth details and style preferences.
- Chart Analysis
Our expert reads your Bazi and/or Ziwei chart to identify key energies.
- Bracelet Formula
We design a detailed formula specifying crystal types, bead counts, and arrangement.
- Artisanal Crafting
Skilled artisans hand-string your bracelet using traditional techniques.
- Quality Control & Delivery
Each piece undergoes rigorous inspection, is gift-boxed, and shipped via tracked international courier.
Are your crystals authentic and ethically sourced?
Yes. All stones are procured directly from reputable mining regions and certified by third-party laboratories for composition and clarity. We adhere to fair-trade and environmental standards, partnering with suppliers who practice responsible mining.
How should I care for my crystal bracelet?
- Daily Cleaning: Gently wipe with a soft, dry cloth to remove surface dust.
- Energy Clearing: Use running water, moonlight baths, or sage/ Palo Santo smudging.
- Handle with Care: Avoid hard knocks or abrasive surfaces.
- Seasonal Check-In: Every three months, feel free to schedule a complimentary energy assessment and re-alignment recommendation.
What is your shipping policy?
- Global Delivery: We ship to the US, Europe, Australia, Southeast Asia, and other major markets.
- Transit Times: Standard 7–14 business days; Express 3–7 business days.
- Customs & Duties: Import fees may apply on high-value orders and are the buyer’s responsibility.
- Tracking: Full tracking number provided at dispatch.
What is your return & exchange policy?
- Custom Orders: Due to their personalized nature, custom bracelets are non-returnable.
- Ready-to-Wear: Eligible for return or exchange within 7 days of receipt if in original condition (packaging intact; no wear/damage). The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable. However, we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- Process: Contact support for an RMA number, ship back per instructions, and receive refund or replacement after inspection.
How can I book a metaphysical consultation?
Visit our Consultation Booking page, select your desired service (Bazi, Ziwei, or combo), choose a date/time, and submit your birth details. After payment, we’ll send a secured Zoom link within 24 hours.
Is my personal information secure?
Absolutely. All birth data and questionnaire responses are used solely for divination analysis and are never shared with third parties. We comply with GDPR and other international data-protection standards to safeguard your privacy.
How can I contact Mystilink customer support?
- Email: support@mystilink.com
- Live Chat: Click the chat icon at the bottom right of our website.
- WhatsApp: Contact details provided in your booking confirmation.