Eligibility for Refunds

• Ready‐to‐Wear Products
• You may request a refund or exchange on standard, in-stock bracelets within 7 calendar days of delivery, provided the item is returned in its original, unworn condition with all packaging and accessories intact.
• Custom & Bespoke Orders
• Custom-designed bracelets and personalized divination readings are tailored specifically for you. Due to their bespoke nature, custom orders are non-refundable once production has begun. Please review your order details carefully before confirming.
• Damaged or Defective Items
• If your order arrives damaged or with manufacturing defects, please notify us within 5 calendar days of delivery. We will arrange for a replacement or full refund, including any original and return shipping costs.

How to Request a Refund

1. Contact Customer Support
2. Email us at support@mystilink.com with your order number, a brief description of the issue, and—if applicable—photographic evidence of any damage or defect.
3. Obtain Authorization
4. Once your request is reviewed, we’ll issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your item(s) back to us.
5. Return Shipment
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   1. Standard Returns: You are responsible for return shipping costs unless the item is damaged or defective.
   2. Damaged/Defective: We will provide a prepaid return label.
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8. Inspection & Processing
9. Upon receipt, our Quality Assurance team will inspect the returned item. Refunds or replacements will be initiated within 5 business days of approval.

Refund Method & Timing

• Original Payment Method
• Approved refunds will be processed to your original form of payment. Depending on your bank or card issuer, it may take 5–10 business days for the credit to appear on your statement.
• Partial Refunds
• In cases of partial returns (e.g., returning one bracelet from a multi-item order), only the returned item’s value will be refunded.

Exceptions & Non-Returnable Items

• Items marked “Final Sale” on the product page.
• Products that show signs of wear, damage caused by misuse, or alteration.
• Gift cards, digital PDF reports, and downloadable content.

Exchange Policy

• Exchanges of standard items are subject to availability. If your desired replacement item is out of stock, you may opt for a refund instead.
• To initiate an exchange, follow the same procedure as a refund request, specifying the new product SKU or name.

Lost Packages

• Once a shipment is marked “Delivered” by the carrier, Mystilink is not responsible for lost or stolen packages. For high-value orders, we recommend selecting insured shipping at checkout.

Questions?

• Email: support@mystilink.com
• Live Chat: Click the chat bubble at the bottom-right of our website