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Privacy Policy

Last updated May 30, 2026

We at Mystilink ("Mystilink," "we," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and process personal data when you use Mystilink's desktop application, website, APIs, and related services (the "Service").

This Privacy Policy applies when Mystilink acts as the controller of your personal data. If you use Mystilink through an organization that manages your account, your organization's agreement may govern how certain data is processed.

We collect the following categories of personal data:

A. Data you provide directly

  • Account information, such as your name and email address when you register or sign in.
  • Payment information, processed by our payment provider when you purchase a paid plan.
  • Inputs and Outputs, including prompts, profile information, and AI-generated responses you submit or receive through the Service.
  • Communication information, such as messages you send to support.
  • Feedback, including ratings or reports you submit about the Service.

B. Data collected automatically

  • Device and browser information, including operating system, app version, and language settings.
  • Log information, such as IP address, timestamps, error logs, and security events.
  • Usage data, including feature usage, session activity, and interactions with the Service.
  • Cookies and similar technologies, used to maintain sessions, remember preferences, and improve performance.

C. Data we do not knowingly collect

We do not knowingly collect sensitive category data such as health records for clinical purposes, biometric identifiers for unique identification, or information from children under 18. If we learn that a user is under 18, we will take steps to delete the account and associated data where appropriate.

We use personal data to:

  • Provide, maintain, and secure the Service.
  • Create and manage accounts, licenses, and billing.
  • Deliver AI-generated Outputs and improve product quality, safety, and reliability.
  • Communicate with you about the Service, including support and important updates.
  • Detect fraud, abuse, and violations of our Terms of Service.
  • Comply with legal obligations and enforce our agreements.

We do not use your Inputs or Outputs to train third-party models unless you have explicitly opted in where such a feature is offered.

We may aggregate or de-identify data so it no longer identifies you, and use that information for analytics, research, and service improvement.

We may disclose personal data to:

  • Service providers that help us operate the Service, such as hosting, email, analytics, payment, and AI infrastructure providers.
  • Affiliates under common control with Mystilink, consistent with this Privacy Policy.
  • Business transferees in connection with a merger, acquisition, or asset sale.
  • Authorities or other parties when required by law or necessary to protect rights, safety, and security.
  • Third-party integrations you choose to connect, subject to their own policies.

We do not sell personal data for cross-context behavioral advertising.

We retain personal data only as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type, sensitivity, and legal requirements.

We use commercially reasonable technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, or to object to certain processing. You may also withdraw consent where processing is consent-based.

To exercise these rights, contact support@mystilink.com. We may need to verify your identity before responding.

Your personal data may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

We may update this Privacy Policy from time to time. When we do, we will revise the date above and post the updated policy on this page. Continued use after an update constitutes acceptance unless applicable law requires additional notice.

If you have questions about this Privacy Policy, contact us at support@mystilink.com.