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Refund Policy

Last updated September 7, 2026

This Refund Policy explains when Mystilink may issue refunds for Mystilink software licenses, credentials, and Newton Credit. It forms part of our Terms of Service.

Except where otherwise required by applicable law, refunds are handled as described below. Mystilink may, at its discretion, issue a refund in exceptional circumstances. Any such refund does not create an obligation to provide refunds in similar circumstances in the future.

Purchases of Mystilink software licenses, credentials, or other digital products are generally final and non-refundable once the digital product has been delivered, issued, activated, downloaded, accessed, or otherwise made available to the purchaser.

Delivery or issuance of a license or credential completes the transaction. Unused device slots or unused time after delivery do not create a right to a refund.

Exceptions

We may refund or adjust a license purchase where:

  • You were charged more than once for the same purchase (duplicate payment)
  • There was a clear technical billing error on our side
  • Mystilink failed to deliver or issue the license or credential
  • Applicable law requires a refund
  • We choose to issue an exceptional goodwill refund

Unused Newton Credit that you purchased directly with money (Purchased Credit) may be eligible for refund to the original payment method, to the extent it remains unused.

  • Credit already consumed for model inference or other metered services cannot be refunded
  • Refunds are processed to the original payment method used for the related top-up(s)
  • Promotional credit is never converted into Purchased Credit for refund purposes

Promotional, bonus, complimentary, referral, redeem-code, or gifted Newton Credit (Promotional Credit):

  • Has no cash value
  • Is not refundable, transferable, or redeemable for cash
  • Is consumed before Purchased Credit when you use Newton LLM
  • Is forfeited if you delete your account

You may request deletion of your Mystilink account.

  • Remaining Purchased Credit must be refunded (or otherwise resolved) before permanent deletion can proceed
  • Remaining Promotional Credit is forfeited upon deletion and is not restored if you cancel deletion
  • During the grace period, account-linked licenses and credentials are suspended; restoring the account revives them. Refunded Newton Credit is not restored
  • After the grace period ends, permanent deletion terminates access to account-linked licenses, credentials, entitlements, and services
  • Account deletion does not itself create a right to a refund for previously delivered digital licenses or credentials
  • Transaction, payment, tax, fraud-prevention, and dispute records may be retained where required or reasonably necessary

Deletion requests enter a 30-day processing period. During that period you may restore the account by signing in and confirming restoration (licenses and credentials are restored; refunded balances are not). The registered email remains reserved during that period, so you cannot create a new account with the same email until permanent deletion completes.

Contact support@mystilink.com with your account email and order details, or use in-product account flows where available (for unused Purchased Newton Credit).

We may update this Refund Policy from time to time. The “Last updated” date above will change when we do. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.